FREE SHIPPING WORLDWIDE ON ORDERS OF $30 OR MORE.

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FAQ

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Flat Rate: Cost $5.99
Fast Delivery Express: Cost $30
The Shipping Method and Received Days as below refer.
#1: USPS/China Post/Epacket/EMS/EUB 7-25 Days
#2: Express DHL/TNT/UPS/FEDEX 5-10 Days
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:
Stock Orders with Flat Rate shipping: 7 to 25 days
Stock Orders with Express shipping: 5 to 10 days.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide available.
Will MY ORDER HAVE AN TRACKING NUMBER?
All orders will have an tracking number, and you should receive the order update status email with an tracking number, then you can track it at the provided tracking website, or via official website.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Pay by PayPal payment online: the safer, easier way to pay.
also can pay with credit card through PayPal option without a PayPal account, and T/T, Western Union, Payoneer are available if needed.
Can I pay with my credit card?
Yes, pay with credit card via online PayPal option, it don't need have a PayPal account. it supports all kinds of cards includes Visa MC AmEx Diners Club Discover JCB Australian Bankcard Solo Switch Maestro...

Orders and Returns

HOW DO I PLACE AN ORDER?
Easy shopping online at our website, just choose the insoles into your cart and go to process checkeck out, then you can pay via PayPal.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
We suggest to creat an account to check out for your order, then we can contact you easily if any questions, also you can pay your order with Guest Check Out, it don't need an account for checking out.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
1. Chat with us via LiveChat online;
2. Send us message via website "Contact Us";
3. Send us email directly by our email address;
Will get back and solve your problem ASAP Once we get your email or message.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Customer satisfaction is important to all of us, we will ship your purcharse as quickly as possible. if your order has not yet shipped, we can cancel or change it for you. However, we shall not be able to process a cancellation once your order has been shipped.
HOW DO I TRACK MY ORDER?
All orders have an tracking number when the item is shipped, you can track it at offcial website, or the tracking website provided at email update status.
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